Refund policy

I want you to enjoy every cup of coffee from What’s Bean Grinding. If something isn’t right with your order, here’s how I handle returns and refunds:

Freshness and non-returnable items

Coffee is a fresh, perishable product, which means I cannot accept returns on opened bags. If you change your mind, unopened bags may be returned within 14 days at your own cost. Please contact me first before sending anything back.

Damages in transit

Sometimes packaging can be damaged in the post. If your order arrives damaged or faulty, please photograph it as it arrived including the outer packaging and the coffee inside and email the images to whatsbeangrinding@outlook.com within 48 hours of delivery.

This allows me to raise the issue with Royal Mail directly. Once I’ve received your photos, you’ll be offered either:

• A refund, or
• A replacement order. If the original coffee is no longer available (my roasts are often limited runs), I may offer a suitable alternative.

Incorrect or faulty items

If you receive the wrong product, or a bag that is genuinely faulty, please get in touch and I’ll put it right quickly with a replacement or refund.

Refunds

Once your return or claim is approved, refunds will be issued to your original payment method within 10 business days. Please note that banks and card providers may take additional time to process the payment back into your account.

How to contact me

For any questions about returns, please email me at whatsbeangrinding@outlook.com.