Shipping policy

Roast and dispatch

I roast all coffees fresh in the Highlands each Monday.
Orders placed before 9:00 am Monday are included in that week’s roast and dispatched the next working day. Orders placed after this cut-off are roasted the following week.

Delivery times

• UK delivery: typically 2 to 4 working days from dispatch with Royal Mail.
• Services used: Royal Mail Tracked 24 and Tracked 48.
• Tracking: all orders are sent tracked and tracking details are provided by email.

International shipping isn’t currently available. If you are outside the UK, please contact me and I’ll see if I can work something out.

Please note that delivery timeframes are estimates and may be affected by Royal Mail delays, which are outside of my control.

Shipping costs

Postage is calculated at checkout based on weight and service. Multiple items are combined where possible to keep costs down.

Damaged or lost parcels

If your parcel arrives damaged, please photograph it as it arrived including the outer packaging and the product inside and email the images to whatsbeangrinding@outlook.com within 48 hours. This helps me raise the issue with Royal Mail. I will arrange a refund or a replacement. If the original coffee is unavailable due to limited runs, I may offer a suitable alternative.

If your parcel has not arrived within 10 working days of dispatch, please contact me so I can investigate with Royal Mail.

Address details

Please check your delivery address carefully at checkout. I can’t take responsibility for delays or losses caused by incorrect address information.

Sustainability

I care about how my coffee reaches you. All packaging is recyclable or compostable, and the tins are reusable, part of my “reduce, reuse, recycle” approach. I also roast using green electricity, and 2% of all revenue is committed to carbon removal projects.